Wednesday , April 24 2024

Xfinity Jobs – Residential Installation Service Technician

Website Comcast

Job Description:

Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Responsibilities:

  • Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
  • Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet).
  • Manipulates connectors, fasteners, wire and uses hand tools.
  • Displays active listening skills, perceive emotional awareness in difficult situations, and empathize with customers to enhance an overall positive experience.
  • Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
  • Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.
  • work practices in order to provide an outstanding customer experience. Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
  • Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
  • Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe
  • Communicates, engages, and provides customer with education on products and services.

Qualification & Experience:

  • High School or Equivalent
  • Generally requires 0-2 years related experience.

Job Details:

Company: Comcast

Vacancy Type:  Full Time

Job Location: Ann Arbor, MI, US

Application Deadline: N/A

Apply Here

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