Xfinity Jobs – Analyst 2, Engineering Ops

Website Comcast

Job Description:

Responsible for analyzing, scheduling and managing the execution of network maintenance activities throughout the entire production environment at Comcast. The maintenance activities have a direct impact to the connectivity infrastructure that provides products and services to Comcast customers. Ensures that maintenance work is seamlessly coordinated, while minimizing business risk and service availability. Manages the execution of modifications to the production environments throughout Comcast, includes application and product changes that are part of the software development life cycle as well as network, servers, storage, databases and other infrastructure modifications. The team is chartered as the last line of defense to protect the stability of the business, mitigate risks and ensure that there are minimal outages. Works with moderate guidance in own area of knowledge.

Job Responsibilities:

  • Efficiently and effectively responds to customer needs with a sense of urgency via email, telephone and personal attention (walk-ins) in a professional manner. Assists and trains System, Network, LMC and Application Analysts with the Change Management and Scheduled Maintenance process where needed. Performs training on change management process and tools.
  • Develops the master maintenance schedule so that activities are coordinated between the local markets, divisions, service desks and National Engineering. Assesses and resolves any conflicts that could cause service interruption for the business.
  • Manages production change requests from the divisions, local markets, CET, NE&TO and other Comcast businesses. Coordinates activities between deployment managers, project managers, release managers and the appropriate operation teams.
  • Maintains and works with fellow Change/Schedule Analysts on ensuring that the operating procedures and users guide documentation is kept up-to-date. Supports, attends and /or facilitates scheduled maintenance go/no go calls on a daily basis. Participates in 24×7 on-call responsibilities as scheduled to ensure proper coordination and assessment on Emergency and Escalated Production Modifications.
  • Develops and communicates the master production change calendar so that activities are known across the Company.
  • Investigates third party change notifications to determine potential impact on Comcast products and services.
  • Analysts must leverage current IP routing within Comcast’s CRAN and Backbone networks and Circuit Inventory tools (MetaSolv, CRAMER) to determine/identify impacted entry point within the Comcast footprint. Facilitates and supports change management review meetings and change advisory boards to coordinate activities. Communicates the master production change calendar to large audiences.
  • Analyzes and resolves implementation conflicts that could cause excessive downtime or introduce risk. Checks systems to ensure that proper monitoring, alarming, connectivity and other infrastructure components are working before releasing the change in production.
  • Assesses maintenance work to validate it against production entrance criteria. Works with internal and external requestors and implementers to coordinate and execute seamless work. Identifies any potential risks and impacts with other network and application activities to minimize custom outages and loss of revenue.
  • Performs technical validation of the production modification. Identifies and resolves all failures to minimize service interruption. Determines if modification requests are production ready by verifying impacted elements, technical instructions, test results, back out plans and resources.

Qualification & Experience:

  • Bachelor’s Degree

Job Details:

Company: Comcast

Vacancy Type:  Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

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