WHSmith Jobs – Cluster Manager

Website WHSmith

Job Description:

Our Store teams are the heartbeat of WHSmith so we’re looking for an engaging, driven, articulate Cluster Manager to support the Bury, Manchester Arndale, Middleton, Oldham and Rochdale stores in our High Street business. As the Cluster Manager you’ll drive maximising profitability through your store teams, by motivating, engaging and monitoring performance to establish a supportive collaborative culture across your Clusters. This is a fantastic new opportunity, where you will use your leadership experience to support future growth and development, energising and developing your teams to ensure they’re delivering excellent financial and operational standards and performance. Our Cluster Manager vacancies are the ideal platform for you to develop yourself and the role.

Job Responsibilities:

  • Maximise the profitability of the cluster by reviewing the trading plan with your Store Leader and set and agree key actions to be reviewed on each visit
  • Ensures legal, health and safety and legislative requirements are met across the Cluster
  • Remotely manage up to 5 WHSmith stores and create and encourage a ‘one team’ working environment with the Store Leader, Post Office Operations Manager and colleagues.
  • Have a robust people and succession plan in place and work with the Region to support people development and succession planning
  • Ensure training is provided and kept up to date and all team members have a review and development plan in place and are aware of career development opportunities
  • Play a key role to make sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensure team members are aware of their performance
  • Recognise and celebrate team members for a good job
  • Use the Retail scorecards proactively to manage performance and target priorities and actions
  • Maximise opportunities in the area and work with Head Office to ensure awareness of local environment
  • Keep teams up to date on stores, cluster and business performance and appropriately challenge what can be done to improve

Job Requirements:

  • Ability to deliver exceptional operational performance through direct teams and people
  • Strong stakeholder management experience, able to influence and communicate with peers, head office colleagues and senior stakeholders with gravitas and conviction
  • Confident manager and leader, able to energise, influence and motivate store leaders to deliver exceptional service and performance
  • Organised, proactive and able to prioritise at pace in a fast-paced retail environment
  • Able to motivate teams and build strong relationships even when working remotely
  • Articulate, credible and engaging communicator, at all levels of seniority
  • Store Manager with at least 6 months’ store management experience
  • Experience managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews
  • Proven people development experience and focuses on fostering a supportive, productive and efficient environment

Job Details:

Company: WHSmith

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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