Virginia Careers – DMV Customer Service Center Assistant Manager

Website Commonwealth of Virginia

Job Description:

DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them! The Customer Service Management Administration (CSMA) Staunton District is seeking an Assistant Manager at the Harrisonburg Customer Service Center.

The Customer Service Center Assistant Manager’s organizational objectives are to assist the manager in hiring, training, mentoring, and guiding Customer Service Center (CSC) staff members to serve customers in a timely manner, comply with all state, federal, and Motor Vehicle Code of Virginia, rules, policies, and procedures, and ensure effective delivery of customer service operations.

The Assistant Manager’s position is assigned to the CSC to supervise CSC staff and for managing the customer service center functions (facilities, staff, services, safety, security, assets, information, and finances) in accordance with statutory and agency administrative rules, regulations, and procedures. This position will also assume the duties and responsibilities of the CSC Manager in their absence.

Job Requirements:

  • Knowledge of supervisory practices.
  • Possess a strong customer service focus.
  • Some knowledge of organization management principles and practices for service operations.
  • Working knowledge of administrative principles and practices related to budgetary control, facilities management, cash management, credit card processing, policy compliance, contractual agreements, and human resources management.
  • Working knowledge of established accounting and inventory control principles and practices; and of basic data collection and analysis techniques.
  • Working knowledge of computer information systems, databases and personal computers and how they support service operations.
  • Demonstrated leadership, organizational and communication skills.
  • Demonstrated ability to effectively manage and coordinate the operations of a service facility.
  • Demonstrated ability to effectively interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures.
  • Demonstrated ability to analyze data to determine the impact on operating procedures, personnel and costs; and to draw logical conclusions and make recommendations for operational adjustments.
  • Demonstrated ability to accurately manage and account for revenues, expenditures and cash and non-cash secure assets.
  • Demonstrated ability to effectively supervise, train, counsel and coach operational staff.
  • Demonstrated ability to work under pressure during peak workload periods.
  • Demonstrated ability to effectively utilize a personal computer and word processing and spreadsheet software to create business correspondence and reports.
  • Demonstrated communication both orally and in writing, with all levels of organizational personnel and a diverse customer population.
  • Ability to successfully complete all required employee training in addition to training in road testing procedures and techniques.
  • Ability to lift 10-25 lbs.
  • Ability to perform work tasks at various work stations within the service center as assigned, including but not limited to front counter, information, camera, road tests, and examination room.
  • Experience working in a customer service environment where rules, regulations, laws, policies and procedures are major components of the daily operations.
  • Experience handling multiple tasks and resolving issues.
  • Must be willing to work Monday-Saturday with varying hours to meet agency business needs.
  • High School Graduate or GED.

Job Details:

Company:  Commonwealth of Virginia

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location:  Harrisonburg, VA, US

Application Deadline: N/A

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