Tesla Jobs in Sacramento – Service Support Coordinator

Job Description:

The Service Support Coordinator works as a vital member of the Energy Service Team focusing specifically on schedule density and schedule management. Your primary goal is to assist both your direct and Operations leadership by driving the most efficient schedule. You must possess critical thinking skills and be able to work effectively and independently. A portion of your time will be spent on extremely time-sensitive problems, making time management a top priority. To be successful in this position, you must possess outstanding communication and persuasion skills, analytical ability, creative problem solving, and a solution-oriented mindset.

Job Responsibilities:

• Use metrics and historic performance to grow efficiency in partnership with local Operations leadership
• Monitor work for process adherence and compliance
• Evaluate regional resource productivity, future capacity and expected future workload
• Use and promote excellent customer service in all interactions including reschedules, low work or escalated situations
• Follow best practices to meet SLO for 100% attendance of all scheduled appointments
• Provide encouragement and structure to team members in order to grow resource density and promote a sense of ownership of regional schedules
• Work towards filling schedules to maximum capacities while being efficient with drive times
• Coordinate with management and colleagues to meet departmental goals and targets via appropriate allocation of workload and effective resource organization

Job Requirements:

• Passion to Tesla’s mission to accelerate the world’s transition to sustainable energy
• Self-directed and independent thinker
• Outstanding verbal and written communication over the phone and email
• Associates degree or at least 2 years related work experience in a customer service role, project management/coordination, electrical project experience and/or general construction knowledge preferred

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Sacramento, CA, US

Application Deadline: N/A

Apply Here

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