Tesla Canada Careers – Customer Experience Manager

Website Tesla

Job Description:

Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

Job Responsibilities:

  • Ensure team is fluent in all aspects of product knowledge
  • Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
  • Analyze data and collaborate with Store Manager on business strategies and set goals
  • Train and develop team on sales and delivery processes
  • Coach and motivate team to meet assigned sales, delivery and productivity goals
  • Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership – Ability to oversee Delivery
  • Operations during Manager on Duty Shifts
  • Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location

Job Requirements:

  • 2+ years applicable experience with proven track record to meet or exceed goals
  • Ability to work evenings and weekends in a retail environment
  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
  • Self-starting entrepreneur with exceptional management skills and great attention to detail
  • Excellent written and verbal communication skills
  • Ability to prioritize multiple projects and adhere to business-critical deadlines
  • Dedicated and ethical approach to sales and sales operations
  • Bachelor’s degree or equivalent professional experience

Job Details:

Company: Tesla

Vacancy Type: Full Time

Job Location: Victoria, British Columbia, CA

Application Deadline: N/A

Apply Here