Job Description: Assigned to the Colorado Springs regional trial office, this position also regularly supports offices located in Castle Rock and Centennial. This classification describes an experienced technician in the information technology series, responsible for providing a full range of technical assistance and end-user support daily in both onsite and remote helpdesk environments; and, participating in overall support, maintenance and monitoring of servers, storage, applications, equipment, and related systems and infrastructure. This position reports directly to the centralized IT Helpdesk Manager, but individuals must be able to perform routine assignments and day-to-day activities within their assigned locations independently. Responsibilities also include performing project-based technical support under the guidance of more senior IT professionals. Positions apply training and experience in the application of standards, procedures and methods to accomplish assigned tasks. Work requires the ability to assess and research solutions to a range of routine and semi-routine technical matters to the occasional moderately complex issues in the implementation and maintenance of computer operating systems, software, hardware, communications, and related equipment and devices in support of user and enterprise systems and infrastructure. Job Responsibilities: As a member of the IT Helpdesk team, provides first and second-level technical assistance and end-user support in response to helpdesk requests, either in a remote helpdesk environment or onsite, as needed. Answers questions and gathers information from users to diagnose and prioritize problems; and, prioritizes issue resolution based on available resources and the nature of the problem reported. Provides ongoing technical assistance and end-user support through regularly scheduled coverage onsite at assigned regional offices. Performs research, analysis, troubleshooting and resolution of a variety of routine and semi-routine to moderately complex issues related to software applications, Active Directory, hardware, networks, operating systems, servers, desktops, mobile devices, and peripheral equipment. Documents issues in the helpdesk tracking system, including a description of the problem, status and resolution. Closes tickets as problems are resolved. Assists and provides back-up coverage for the Helpdesk Technicians in answering and responding to helpdesk phone and email requests, as needed. Provides onsite assistance to support the senior administrators and specialists in maintaining and rolling-out updates and installs on servers, systems, applications and equipment in the regional offices, as required. Installation, maintenance, upgrades and troubleshooting of systems hardware and software in accordance with standards and project/operational requirements. Provision, installation and configuration of new servers and rebuilding of existing servers. Management of applications on support servers that provide access control, system updates, anti-virus, software installation, asset management, and system monitoring. Ongoing performance tuning, hardware upgrades and resource optimization as required on agency wide systems. Provisions, installs and configures end user equipment including desktops, laptops, mobile devices, phones, and printers. Conducts routine monitoring and testing of backups of system servers and monitoring of server hardware status, event logs, and performance within defined procedures and under the guidance of a senior IT professional. Job Requirements: Associate’s degree in computer science or a related field and three years’ experience working in a helpdesk, technical support environment, with a variety of operating systems, servers, application software, hardware, peripheral equipment, and mobile devices. Experience which provided the same kind, amount, and level of knowledge acquired in the required education may be substituted on a year-for-year basis for the required degree. Experience working in an environment serving indigent populations. Job Details: Company: State of Colorado Vacancy Type: Full Time Job Functions: Information Technology Job Location: Castle Rock, CO, US Application Deadline: N/A Apply Here careersvilla.com
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