State Farm Employment – Process Analyst

Job Description:

The Operations Excellence Team is seeking candidates for the Design teams supporting Property and Casualty (P&C) Underwriting; State Farm Payment Plan (SFPP) and State Farm Billing Production and Contact Centers.

Job Responsibilities:

• Supporting a culture of continuous improvement by providing ongoing support and coaching of Underwriting execution
• Guiding management and associates during process improvement initiatives
• Assisting in the development and maintenance of definitions, calculations, and targets for metrics
• Monitoring process results, leading root cause analysis, and developing action plans to address performance gaps
• Assisting in the identification and implementation of process changes which result in a measurable improvement to customer value (operational efficiency, service, quality, customer experience)
• Assisting with the development, maintenance, and consistent application of standard processes across all work teams
• Assisting in the management of continuous improvement feedback loop through the evaluation, prioritization, and implementation of associate ideas
• Fostering an environment for improved process transparency, root cause analysis, and operational decision making

Job Requirements:

• Has experience applying design thinking and has demonstrated an understanding of change adoption needs
• Strong technical/analytical aptitude and intellectual curiosity with a continuous improvement mindset
• Ability to analyze trends and statistical information, develops reports, and provides recommendations
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Ability to complete analysis of complex business issues and clearly communicate findings to a broad audience
• Ability to lead and facilitate meetings with business partners of various levels
• Ability to establish and maintain positive working relationships with peers, as well as Executive and Underwriting leadership and employees who are the primary business partners supported in this role

Job Details:

Company: State Farm

Vacancy Type:  Full Time

Job Location: Bloomington, IL, US

Application Deadline: N/A

Apply Here

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