State Farm Careers – Process Analyst

Website State Farm

Job Description:

The Operations Excellence Team is seeking candidates for the Design teams supporting Property and Casualty (P&C) Underwriting; State Farm Payment Plan (SFPP) and State Farm Billing Production and Contact Centers.

Job Responsibilities:

  • Fostering an environment for improved process transparency, root cause analysis, and operational decision making
  • Monitoring process results, leading root cause analysis, and developing action plans to address performance gaps
  • Assisting in the identification and implementation of process changes which result in a measurable improvement to customer value (operational efficiency, service, quality, customer experience)
  • Assisting in the management of continuous improvement feedback loop through the evaluation, prioritization, and implementation of associate ideas
  • Supporting a culture of continuous improvement by providing ongoing support and coaching of Underwriting execution
  • Assisting in the development and maintenance of definitions, calculations, and targets for metrics
  • Guiding management and associates during process improvement initiatives
  • Assisting with the development, maintenance, and consistent application of standard processes across all work teams

Qualification & Experience:

  • Ability to establish and maintain positive working relationships with peers, as well as Executive and Underwriting leadership and employees who are the primary business partners supported in this role
  • Strong technical/analytical aptitude and intellectual curiosity with a continuous improvement mindset
  • Ability to analyze trends and statistical information, develops reports, and provides recommendations
  • Ability to complete analysis of complex business issues and clearly communicate findings to a broad audience
  • Has experience applying design thinking and has demonstrated an understanding of change adoption needs
  • Ability to lead and facilitate meetings with business partners of various levels
  • Ability to manage multiple priorities and deadlines in a fast-paced environment

Job Details:

Company: State Farm

Vacancy Type:  Full Time

Job Location: Richardson, TX, US

Application Deadline: N/A

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