Staples Job Application – Senior FCR Specialist

Website Staples

Job Description:

HiTouch eMarketplace First Call Resolution Specialists are responsible for interacting with our customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc). We complete returns, research, website assistance and problem resolution in a single contact. eComm FCR Specialists act as liaisons between multiple departments in order to obtain accurate and complete problem resolution on the very first contact with our company.

Job Responsibilities:

  • All other duties as assigned
  • Answering customer inquiries to learn about and address their needs, complaints, or other issues with products or services.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures
  • Focus on first contact resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued
  • Making sales or recommendations for products or services that may better suit client needs.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service.

Job Requirements:

  • Competency in MS Excel, MS Outlook, internet, and strong typing skills required.
  • Weekends/2nd shift hours could be required.
  • High School Diploma or equivalent required.
  • Ability to multi-task and thrive in a lively environment.
  • 1+ years in a customer service environment required.
  • Capability to manage, organize, and complete tasks that require follow-up
  • Strong problem solving & critical thinking skills required
  • Holiday rotation is required
  • Stellar written communication skills

Qualification & Experience:

  • Proven ability to manage and prioritize multiple high-level projects simultaneously, while maintaining keen attention to detail
  • Advanced computer skills, including MS Word, MS Excel, Outlook and PowerPoint
  • eCommerce experience preferred

Job Details:

Company: Staples

Vacancy Type:  Full Time

Job Location: La Vergne, TN, US

Application Deadline: N/A

Apply Here

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