Southern California Gas Jobs – Customer Service Representative (Part Time)

Job Description:

SoCalGas is searching for Part Time Customer Service Representatives (CSR) who have a good command of the English language and are also fluent in Cantonese, Korean, Mandarin or Vietnamese. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.

Job Responsibilities:

• Has an overall positive presence in the communities that we serve
• Possesses a mature and self-confident attitude
• Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
• Naturally possesses a high energy level and demonstrates strong dependability
• Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller’s situation
• Strives to provide a superior customer experience that focuses on first-call resolution
• Demonstrates a learning attitude focused on innovation and continuous improvement
• Effectively promotes products and services that meet customer needs
• Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve
• Maintains knowledge of changing company policy and procedures

Job Requirements:

• Qualify through a panel interview
• Must be fluent in English and one of the following languages – Cantonese, Korean, Mandarin or Vietnamese
• Ability to operate a computer and peripheral equipment
• Previous customer contact experience
• Successfully complete formal Customer Service Representative training
• Must possess and maintain a valid California Driver’s License with acceptable driving record
• Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test

Job Details:

Company: SoCalGas

Vacancy Type:  Part Time

Job Location: San Dimas, CA, US

Application Deadline: N/A

Apply Here

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