Jobs at Royal Caribbean – Data Analyst

Job Description:

The Contact Center Analytics & Solutions team is seeking a Data Analyst who will be responsible for delivering impactful insights into key business decisions and supporting projects/building tools that empower our end users to work efficiently. The right person for this role has exceptional analytical capabilities, thrives in a fast-paced environment, loves problem-solving, is a great communicator, and is passionate about our end user experience.

Job Responsibilities:

• Spearhead ongoing efforts to better understand sub growth and identify future opportunities through analysis and reporting
• Lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently
• Analyze user behavior to identify patterns, uncover opportunities and create a common understanding how people are interacting with our reporting content
• Ideate and develop new metrics and analytical approaches, measuring performance for both tactical and strategic decision-making for contact centers
• Build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centers
• Conduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sources

Job Requirements:

• Strong and effective communication, presentation and written skills and ability to work in global environment
• MS office tools i.e. Word, excel, PowerPoint, Access
• Experience collecting internal customer feedback and requests, empathizing with their challenges and opportunities
• 2+ years of relevant work experience in analytics and/or business intelligence or related field
• Strong analytical skills – with a proficient ability to read/write complex SQL queries for data analysis
• Experience with data visualization tools (Tableau, PowerBI, etc.) and strong storytelling skills for technical and non-technical audiences
• Collaborative, self-motivated with a desire to lead strategic problem solving, execution and ownership

Job Details:

Company: Royal Caribbean

Vacancy Type: Full Time

Job Location: New York, NY, US

Application Deadline: N/A

Apply Here

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