Qatar Airways Recruitment – Loyalty Officer Europe

Job Description:

Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Loyalty Officer Europe, to support our 27 markets across Europe.

Job Responsibilities:

• Managing campaigns to achieve Loyalty key performance targets against the following indicators: customer lifetime value, member penetration, communication engagement rate, partner revenue, redemptions, membership populations, member spend
• Monitoring competitor activities and offerings with their partnerships especially in key markets to ensure full understanding of the competitions offering
• Support FFP partnerships with existing and any new oneworld alliance partners, operational process and customer service matters
• Reviewing Loyalty partner performance and related promotional activities and ensure it feeds into learnings for future activity to ensure continuous improvement
• Actively support relationships with non-Alliance airline partners
• Supporting the development of regional partnerships (across air, other travel, retail and financial services- including credit card offering, co-brand) geared towards reinforcing Privilege Club position and continually optimise partner marketing to drive value.
• Developing action plans that will grow QR’s share of Loyal consumers through marketing campaigns, tools and technologies
• Interaction with key commercial stakeholders on local, regional, and global initiatives and opportunities, executing the Loyalty strategy for the Europe region.

Qualification & Experience:

• Expertise in all digital tracking and monitoring aspects as well as reporting tools
• Experience within loyalty and digital marketing
• Ideally a bachelor’s Degree within Marketing or a related discipline
• Experience in corporate business acquisition and partnerships

Job Details:

Company: Qatar Airways

Vacancy Type:  Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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