Old Navy Employment – Retail Supervisor, Product Operations

Job Description:

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

Job Responsibilities:

• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Listen and ask questions to solicit feedback to understand needs and provide service
• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Build and share expertise in an assigned specialized functional area
• Handle unique or complex customer interactions
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store

Job Requirements:

• Able to effectively lead and inspire others through coaching and mentoring
• Provides clear and direct communication of expectations and gives feedback
• Research process or transaction flow to identify root cause of errors
• Ability to utilize technology effectively and engage with customers and your team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth

Job Details:

Company: Old Navy

Vacancy Type:  Full Time

Job Location: Cincinnati, OH, US

Application Deadline: N/A

Apply Here

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