MetLife Jobs – Senior Implementation Manager

Job Description:

Utilize knowledge of industry, product, process and systems to provide high quality customer service to plan sponsors, sales and marketing team members, and other internal/external associates. Understand market environment and customer needs and develop solutions to best meet their needs and contributes to growth in Pension Closeout business.

Job Responsibilities:

• Lead an informational meeting or conference call within two weeks of contract sale to ensure clients are fully educated on the overall MetLife service model and the implementation process
• Proactively communicates implementation progress and identifies/ communicates any potential concerns with internal and external customers
• Leverages partnerships to proactively develop innovative customer-focused solutions, and coach others to support customer focused service model.
• Demonstrate knowledge of product, operations, and market environment and applies this knowledge to contract development
• Leverages product and operational knowledge to make recommendations to the customer, intermediary, and sales partner that directly impact business growth
• Identify and lead in implementation of preventative measures that may be needed to prevent reoccurrence of a customer or audit issues
• Interpret contracts to make recommendations/decisions for situations not explicitly defined by contract
• Lead and motivate project team members during the implementation process, as well providing work direction to overall team
• Serve as relationship manager to the client on all aspects regarding Closeout Group Annuity Contract implementation.
• Working independently, manage the implementation and client relationship for closeout sales to ensure that all aspects of the new contract implementation process are completed in a timely and accurate manner

Job Requirements:

• Establishes and maintains productive working relationships within and outside of own area
• Speaks well without preparation
• Accounting system
• Produces written materials in business- and industry-specific technical language
• Uses varying problem-solving approaches and decision making techniques appropriate to a given situation
• Employs appropriate techniques for maintaining team enthusiasm, energy, and focus
• Microsoft Office (Word, Excel)
• Processes large quantities of detailed information with high levels of accuracy
• Anticipates changes in demands and priorities and proactively addresses
• Chooses among a diverse set of analytical tools according to the nature of the situation

Qualification & Experience:

• Understands the function and purpose of all the major technological tools used by the company
• Has extensive experience in several phases of the insurance support process
• Can explain the competitive environment within which MetLife operates
• Reads and comprehends industry trends and applies this knowledge when discussing or servicing a case
• Has worked extensively to support several different functions of the insurance business
• 4-year college degree or equivalent experience, 6 years related experience
• Understands the major needs and expectations of most customers

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Alpharetta, GA, US

Application Deadline: N/A

Apply Here

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