MetLife Careers Near Me – Account Management Consultant

Job Description:

The Account Management Consultant will provide cross-market support functions across both regional and local markets in a field office while supporting senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships.

Job Responsibilities:

• Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both.
• Works with internal partners to resolve escalated issues, requests needed plan performance reporting and develops marketing plans and presentation materials.
• Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to customer benefit plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) and
• Organizes and attends various client and broker facing meetings either in person, virtually or via the phone.
• Ensures proper licensing, appointment and commission paperwork is in good order for writing agents.
• Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions and mentors newly hired associates and assists with process training.
• Actively participates in the implementation process to insure a smooth onboarding process.
• Runs team huddles and collaborates with dedicated internal partners as part of a natural working team to ensure excellent customer and broker service.
• Acts as team lead by managing service escalations for a multi-million dollar book of business

Job Requirements:

• 5+ years customer service experience
• Excellent presentation skills, oral and written communication skills
• High School diploma
• Strong group insurance benefits product knowledge and underwriting skills

Qualification & Experience:

• Proficient in MS Excel, PowerPoint and SalesForce
• Bachelor’s degree
• Ability to recognize opportunities to recommend new product offerings.
• Ability to maneuver within multiple complex systems at same time..
• Life and Health license.
• Able to solve problems and think creatively.
• Strong organizational skills. Able to work well with others as well as independently.

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Morristown, NJ, US

Application Deadline: N/A

Apply Here

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