MetLife Careers – LTC Claim Support

Website MetLife

Job Description:

Supports Metlife Long Term Care Claims Operation by providing exemplary customer service while managing daily tasks assigned and performing other related duties as required.

Job Responsibilities:

  • Responds to telephone inquiries from insured’s regarding specific claim details.
  • Escalate complaints and potential complaints appropriately.
  • Understands processes within entire department to assist callers with questions and triage information received.
  • Conducts research when needed to resolve customer questions or complaints.
  • Outbound calls and letters to customers and providers to research incomplete claims.
  • Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
  • Works closely with the Claim Analysts and Care Managers to provide a seamless customer experience.

Job Requirements:

  • Microsoft Office – Tech savvy
  • 2+ years direct customer service experience
  • Excellent communication skills (verbal and written)
  • High school diploma or equivalent
  • Ability to work efficiently in a fast-paced environment

Qualification & Experience:

  • Insurance Claim experience 1-2 years
  • College degree preferred
  • Professional demeanor
  • Multitaskers and open to an ever changing environment

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: West Des Moines, IA, US

Application Deadline: N/A

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