MetLife Careers – Client Services Consultant II In Elkridge

Website MetLife

Job Description:

Provides administrative support and customer service to one or more large group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Job Responsibilities:

  • Participates in client account audits and strategic planning process.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Leads and coordinates implementation of the addition of MetLife products on a global basis.
  • Partners with Financial team in completion of client reports; analyzing results and identifying trends.
  • Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Perform other related duties as assigned or required
  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

Job Requirements:

  • Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
  • Ability to balance client expectations with MetLife capabilities
  • Ability to work autonomously and manage time efficiently in order to meet client deadlines.
  • Self-motivated to learn more about the business and is proactive in personal development
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.

Qualification & Experience:

  • BS/BA Degree is preferred
  • 3-5+ years of relevant experience
  • Proficiency with Microsoft Excel and PowerPoint

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Elkridge, MD, US

Application Deadline: N/A

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