Met Life Careers – Voluntary Benefits Account Representative II

Website MetLife

Job Description:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. In this role you will be responsible for delivering high quality billing solutions and service excellence for our voluntary benefits customers. Facilitate a working dialog with clients and internal business partners in order to provide innovative solutions to the needs of our Voluntary Benefits clients.

Job Responsibilities:

  • Works closely with Service partners to ensure a good Customer Billing Experience
  • Participates with new small to mid-sized accounts.
  • Assists in trouble shooting issues and work with our internal IT partners to implement resolution.
  • Monitor billing, transmission, and payment processes for assigned single-product customers.
  • Accountable for standard customers.

Job Requirements:

  • High school diploma
  • Strong Communication Skills, both Oral and Written
  • 1-2+ years of work experience
  • Organized and is able to multi task

Qualification & Experience:

  • Bachelor’s degree
  • Basic Excel knowledge
  • Strong problem solving skills.
  • Basic understanding of products, services, processes, and systems.
  • Strong customer service skills.

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

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