Friday , February 23 2024

Met Life Careers – Technology Liaison II

Website MetLife

Job Description:

The primary responsibility of this position is to analyze FML, State FML and Company leave policies and set up the back end systems to appropriately intake and administer a customer’s absence claims. The Technology Liaison II will work with Implementation and Service teams to understand at a very detailed level the provisions of the leave policies, set-up and test the back-end systems. The Technology Liaison II will also analyze change requests to understand how the back-end systems need to be updated in order to accommodate customers’ changes as well as regulation changes. This position relies heavily on analytical and problem solving skills, combined with a detailed knowledge of FMLA regulations, to drive the successful implementation of our Absence Management customers. Also, acts as a liaison between the business and IT personnel to support the unit’s technology needs; as well as strategic initiatives.

Job Responsibilities:

  • Attend meetings for large projects underway that impact Absence/Catalyst
  • Identify, solution and implement process and system improvements through continuous business and procedural analysis
  • Responsible for the back-end system set-up for implementing new TAM/Catalyst cases, working closely with National Account and Regional Market Implementation teams, as well as the customer, to assess and implement leave of absence policies.
  • Performs other duties as assigned or required, which may include providing leadership with additional data/metrics and attending customer facing meetings independently
  • Subject matter expert with internal and external customers on FML, State FML and leave policies, as well as eligibility requirements.
  • Conduct secondary level eligibility file testing for new/changed files.
  • Conduct analysis for Regulation work
  • Attend conference calls related to Absence set-up issues/topics and provide consultation relative to resolution and next steps.
  • Partner with account teams, Disability Operational Process Leads, and Customer Delivery for changes to existing TAM/Catalyst customers. Analyze impact of change to current set-up, develop solution and implement.
  • Support internal/external projects for the building of business requirements, design input and UAT.

Job Requirements:

  • Ability to effectively promote/represent the department, and build relationships within the MetLife Enterprise
  • Knowledge of system design processes, methodologies, and testing tools used specifically during user acceptance testing
  • Effective presentation skills
  • Organizational skills, ability to deliver effective solutions efficiently
  • Ability to thrive in a high-pressure environment
  • Demonstrated analytical and problem solving skills with strict attention to detail while considering alternatives and their impact
  • Ability to manage multiple high-priority tasks simultaneously
  • Bachelor’s degree in related field or equivalent experience.
  • Ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels
  • Effective oral and written communication skills: technical and non-technical

Qualification & Experience:

  • Strong analytical and problem-solving skills required to work with customers of all levels of case complexity
  • 3+ years of related work experience with Disability products.
  • 2+ years as a Technology Liaison I for Absence

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Bridgewater, NJ, US

Application Deadline: N/A

Apply Here