Met Life Careers – Implementation Manager

Job Description:

Responsible for a team of associates focused on the implementation of new clients plan data and system installation of new plans for group customers over 1000 lives. Reviews sold plans and project timelines with Sales to identify any non-standard provisions or services that may impact cost or MetLife’s ability to meet/exceed customer expectations. Partner with business units including Sales, Administration, I.T., and other administrative business units to ensure that implementations are delivered consistently, timely, and of high quality. Conduct weekly or periodic status meetings with Internal Departments, Customers, and Intermediaries to review progress and resolve issues. May be responsible for systems-related issues associated with new plan installations and conversions. Act as liaison between organization’s technology and plan administration staff during and possibly after the implementation process. The Implementation Manager has direct responsibility for the onboarding process and serving as project lead for any activities that the team or organization is managing. The manager has overall responsibility for the associates, products, processes and technology for their team.

Job Responsibilities:

• Has budget responsibilities for team
• Participate in continuous improvement projects as needed
• Manages a team of associates that conduct Implementation meetings with our customers and intermediaries to set expectations and to finalize project plan; May negotiate plan design features and administrative services. Holds team of associates accountable to coordinating all case implementation related activities throughout the organization including Sales, Admin, Enrollment Services, Communications, and I.T., etc.
• Has formal people management responsibilities including workload balancing across the staff and managing their performance
• Reviews sold plan and project timeline with Sales; Identify any nonstandard provisions or services that may impact cost or company’s ability to meet/exceed customer expectations.
• Conducts regular meetings internally with direct reports to review progress and resolve issues. Monitor progress against project plan.
• Accountable for meeting or exceeding all metrics, including customer satisfaction, and adhering to critical key milestones in the implementation process

Job Requirements:

• Excellent oral, written and interpersonal communication skills, strong analytical and problem-solving skills.
• High School Diploma or equivalent required; Bachelor’s Degree preferred
• 5+ years of business-related experience
• Ability to modify and develop procedures and policies to meet reporting needs/requirements.

Qualification & Experience:

• Advanced business and product knowledge.
• 8+ years of business-related experience
• Bachelor’s Degree
• Extensive project Management Skills.
• Advanced customer service skills/customer centricity.
• Advanced problem solving & communication
• 3-5 years of project/people management

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Aurora, IL, US

Application Deadline: N/A

Apply Here

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