Met Life Careers – Client Services Consultant II

Website MetLife

Job Description:

Delivers exceptional customer service to large group benefits clients. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife’s products and services.

Job Responsibilities:

  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Participates in client account audits and strategic planning process.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Leads and coordinates implementation of the addition of MetLife products on a basis.
  • Perform other related duties as assigned or required.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
  • Partners with financial team in completion of client reports; analyzing results and identifying trends.

Job Requirements:

  • Self-motivated to learn more about the business and is proactive in personal development
  • Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • Excellent organizational, interpersonal, and communication skills, both written and verbal
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
  • Ability to balance client expectations with MetLife capabilities

Qualification & Experience:

  • Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
  • 5+ years of relevant experience
  • Knowledge of group benefits products, particularly Life, Disability, Dental, and/or Accident & Health

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Kansas City, KS, US

Application Deadline: N/A

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