Mercedes Benz Jobs – Technical Case Manager

Job Description:

Serves as an active link between MBUSA, Mercedes-Benz AG, and MB Dealer network to provide information and proactively assist with technical product issues related to design, quality, service, diagnosis, and repair of Mercedes-Benz vehicles.

Job Responsibilities:

• Fully understands and independently chooses most effective way to timely communicate technical issues and their respective resolution to his direct peers and the dealership network. Utlizes all appropriate methods, tools, and communication systems to interact between MBUSA and Dealership colleagues. Processes and systems used are Tech Topics Webinars, National meetings, TIPS GI/LI, WIS, Xentry etc.
• Incumbent independently identifies learning fields and opportunities for self and others. Accrues expert knowledge (internal/external training and self-studies) and/or achieves cooperation from Mercedes-Benz AG and external partners in providing training to self and others. Training curriculum is developed mainly independently or as lead of a project team. The training is then provided to MBUSA and dealer network in a proactive manner.
• The individual may be a part of a project team or project lead. Projects will change how Mercedes- Benz AG and/or MBUSA as a whole are doing business. Understands how to achieve buy-in across multiple areas of responsibilities and has a structured approach to project management.
• Works predominantly independently to provide technical support on individual cases for our dealer network. Guide/instruct dealer technicians in the proper diagnostic and repair procedures. Escalate, manage, actively monitor progress, and resolve technical cases in cooperation with Mercedes-Benz AG colleagues and other internal MBUSA departments.

Qualification & Experience:

• Automotive – Retail: Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts
• Risk Management: Knowledge of fundamental business practices, concepts and techniques to protect and preserve assets and/or minimize/control loss, such as avoidance, loss prevention and reduction, retention, grouping of exposure units, and transfer. Should include knowledge of fidelity, surety, liability, property, and group related policies and coverages
• Business – General: Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization
• Automotive – Technical : Knowledge of automotive technical systems and repair/diagnostic procedures
• Bachelor’s Degree (Accredited School) or Equivalent work experience with emphasis in: Automotive – Technical Engineering
• Government: Knowledge of laws, legal codes, precedents, government regulations, executive orders, agency rules, as it relates to automotive industry

Job Details:

Company: Mercedes-Benz

Vacancy Type:  Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

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