Mercedes Benz Application – Parts Supervisor

Job Description:

We are currently looking for an experienced Parts Supervisor to be based at our Colindale site. As a Parts Supervisor, you will play a crucial role in supporting our service department. The key purpose of the role is to ensure a high standard of customer service is delivered to support the brand integrity and reputation. The role will include regular contact/involvement with the on-site Aftersales Manager (ASM). The relationship between the Parts Supervisor and ASM needs to be collaborative, positive and supportive.

Job Responsibilities:

• Order, receive, pick and deliver parts for internal and external customers
• The effective management and control of the ‘Internal Control Sheet’ (ICS) ensuring all departmental responsibilities are actioned in a timely and efficient manner
• In conjunction with the Group Parts Retail Operations Manager, assist with and determine HR requirements including the recruitment of new team members and RTW requirements
• Monitor compliance with all statutory regulations and ensuring quality control of all completed tasks
• Actively maintain a clean and hazard free parts department at all times and abide by all Health & Safety guidelines at all times
• Preparing and keeping under tight control departmental reports including stock control (negative values, non-stock, parts status) parts procurement and special order parts
• Managing the completion of perpetual stock checks and full departmental stock checks
• To manage all customer complaints quickly, efficiently and professionally
• Overall responsibility to achieve sales and GP budgeted targets both monthly and annually
• To abide by and actively support all rules associated with Warranty Trust

Job Requirements:

• Excellent time management and organisational skills;
• Ability to interpret financial data to identify opportunities/weaknesses to ensure the overall business goals can be achieved;
• Proven experience in a technical environment;
• Good at dealing with conflict with the ability to present their own position accurately and objectively;
• Adaptability and resilience in the face of change, whilst maintaining a highly motivated team;
• People management skills;
• The ability to identify own personal development needs, a culture that encourages others to express an opinion and generate feedback, and to use constructive criticism appropriately;
• IT competent/literate;
• The ability to create an enjoyable, fun and professional working atmosphere that enthuses and motivates the team;
• Parts and Service experience in a franchised motor trade environment;

Job Details:

Company: Mercedes-Benz

Vacancy Type:  Full Time

Job Location: Weybrige, GB

Application Deadline: N/A

Apply Here

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