Careers Villa | Government Jobs in the USA
Website IKEA
Job Description:
As the digital technical support specialist, you will be responsible To provide professional onsite IT support with a high service level to different IKEA units as defined in the Service Level Agreements. Be part of the country IT team with responsibility for specific units within a region or area, including supporting other units and projects within the country when required. Secure the support for a number of Business IT Solutions and ensure knowledge is kept professionally up to date about advances in technology. Be part of a global organization with global routines and that guidelines and tools are used correctly within each business unit.
Job Responsibilities:
- Perform all daily tasks according to set procedures, rules, and guidelines. Provide technical training to end-users. Act as an ambassador for IKEA IT in the country.
- Participate as a resource in global projects and as a coordinator in local projects.
- Act as 2nd line support to fulfill the IT Service Level Fulfilment targets in an efficient and professional manner.
- Respond to IT emergency situations in the country. Contribute to the IT budget planning process when required.
- Perform and manage planned activities, such as IT installations, upgrades, local rebuilds, and maintenance activities.
- Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.
- Maintain and ensure continuous uptime/availability of the onsite IT infrastructure.
Job Requirements:
- Natural problem solver
- Self-reliant and motivated with a proven ability to work as part of a team as well as independently
- Excellent communication skills
- 1st / 2nd Line Technical Support experience
Job Details:
Company: IKEA
Vacancy Type: Full Time
Job Location: Lakeside, GB
Application Deadline: N/A
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