Tuesday , February 27 2024

IHOP Job Application – General Manager Restaurant

Website IHOP

Job Description:

We’re looking for fun, professional go-getters with a heart for customer service and team work!

Job Responsibilities:

  • Ensure sanitation practices are maintained according to federal, state, and local regulations and SOP. Ensure that food is properly stored (labeled, dated, and rotated) and proper temperatures are maintained. Enforce and monitor a deep cleaning schedule. Train team members on proper personal hygiene and food handling.
  • Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner.
  • Develop and maintain professional functional working relationships with IHOP restaurant hourly team members, Corporate and Regional team members, and guests.
  • Comply with federal, state, and local regulations that are applicable to the assigned unit.
  • Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies. Set and adhere to pars. Order food on a timely basis. Keep inventory to a minimum with no out-of-stock items.
  • Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan.
  • Ensure food is in compliance with SOP in the areas of specifications, recipes, plating, and garnishes. Ensure food is presented well and served at appropriate temperatures, within standard ticket times.
  • Recruit, train and retain team members as defined by the current SOP and operations plan for the assigned unit. Maintain turnover within acceptable limits. Conduct ongoing coaching and administer the restaurant hourly compensation plan. Assure performance appraisals and that merit increases (if applicable) are given as scheduled. Properly document performance problems. Communicate and enforce policies on 1) sexual harassment, 2) discrimination, and 3) diversity. Maintain crew member appearance and uniform standards.
  • Ensure the proper operational condition of equipment, building structure, and premises according to federal regulations and SOP. Keep appliances and equipment well maintained. Keep small wares, glassware, and china adequately stocked. Maintain the interior and exterior appearance of the restaurant.
  • Implement the IHOP 201 Training program for all restaurant hourly team members to improve unit operations and the guest experience.

Job Requirements:

  • Excellent written and communication skills
  • Ability to thrive in a fast-paced environment
  • Previous casual dining experience
  • Strong leadership qualities

Job Details:

Company: IHOP

Vacancy Type:  Full Time

Job Location: Knoxville, TN, US

Application Deadline: N/A

Apply Here