Careers Villa | Government Jobs in the USA
Website General Motors
Job Description:
The Engagement Lead is responsible for managing the relationship with OnStar’s call center partners in order to meet service level, quality, sales and operational metrics as defined by the organization. This position interacts daily with OnStar employees in Business Process and Marketing as well as the Advisors/Team Leads/Operations Managers for the call center partner.
Job Responsibilities:
- Project management in implementing special projects as the need arises
- Championing needs of call center partner within OnStar organization
- Act in a proactive manner to solve small problems before they become major issues
- Serve as “On Call” SPL (24×7 accessibility via phone) on a rotational basis
- Coordinate information sharing
- Daily monitoring of call activity associated with assigned Line of Business (LOB)
- Manage delivery to KPI’s
- Ensure delivery of steadfast promises
- Preparation of data in order to provide feedback on Advisor/Subscriber experience
- Learning GAA application in depth as it pertains to LOBs assigned
Job Requirements:
- Post Secondary Education required
- Skilled in Excel/Word/PowerPoint/Outlook
- Demonstrated ability to manage multiple projects/programs
- Ability to delegate and follow up/follow through to resolution
- Proven performance leadership skills
- Demonstrated customer focus by investigating and taking action to meet customers’ current needs
- Successful candidates will be required to attest to, and be prepared to provide proof of, their vaccination status and that any job offer will be conditional on the candidate being fully vaccinated.
- Supplier Management/Call Center related experience
Job Details:
Company: General Motors
Vacancy Type: Full Time
Job Location: Oshawa, ON, CA
Application Deadline: N/A
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