Geek Squad Jobs Near Me – Field Functionality Technician

Job Description:

The Field Functionality Technician serves as the level 3 functionality expert responsible for all electronic demonstration displays in Best Buy retail stores within their assigned area. They handle escalations of store display and IT infrastructure issues. This role performs complex, highly advanced repairs that require significant experience, training, tools, and knowledge. They adhere to Best Buy Technology Group (BBTG) cabling and device standards, project reporting deliverables, project turnover, and subsequent follow-up to completion. The Field Functionality Technician is also responsible for the support of Premium Audio & Magnolia Design Center functionality. They install advanced audio/video systems & distribution racks and perform monthly changes to advanced experiential displays requiring Savant programming knowledge. Additionally, they ensure that company IT assets are properly managed and returned according to standard operating procedures.

Job Responsibilities:

• Handles complex technology scope including installation of horizontal and backbone cabling.
• Ensures retail partners are following standard operating procedures and working with market partners.
• Provides next business day response to escalations.
• Provides regular system checks including local off-air signal and physical inventory port functionality
• Builds crucial retail relationships with store, district, and market teams.
• Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.
• Provides detailed updates to partners and provides quality feedback to improve existing processes.
• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems.
• Sends detailed troubleshooting info via email when issues are escalated by retail.

Job Requirements:

• Able to lift objects up to 50 pounds
• Able to work dayside, overnight, and weekend shifts when required
• Must live within the defined geographical location for team
• Current, valid driver’s license
• Able to safely use small hand tools, light duty power tools, and other in-house equipment
• Strong written and verbal communication skills
• Travel is required; may spend up to 50% of the year traveling
• Must be eligible to qualify for a Best Buy corporate credit card and maintain it in good standing
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Qualification & Experience:

• 2 years of experience troubleshooting and repairing electronic displays and other technical components
• Experience with problem solving, communication, and priority setting
• 2 years of project management and/or retail leadership experience
• Experience with driving results, customer focus, integrity, trust, and ethics

Job Details:

Company: Geek Squad

Vacancy Type:  Full Time

Job Location: Denver, CO, US

Application Deadline: N/A

Apply Here

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