Geek Squad Careers – Field Functionality Technician

Website Geek Squad

Job Description:

The Field Functionality Technician serves as the level 3 functionality expert responsible for all electronic demonstration displays in Best Buy retail stores within their assigned area. They handle escalations of store display and IT infrastructure issues. This role performs complex, highly advanced repairs that require significant experience, training, tools, and knowledge. They adhere to Best Buy Technology Group (BBTG) cabling and device standards, project reporting deliverables, project turnover, and subsequent follow-up to completion. The Field Functionality Technician is also responsible for the support of Premium Audio & Magnolia Design Center functionality. They install advanced audio/video systems & distribution racks and perform monthly changes to advanced experiential displays requiring Savant programming knowledge. Additionally, they ensure that company IT assets are properly managed and returned according to standard operating procedures.

Job Responsibilities:

  • Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems.
  • Ensures retail partners are following standard operating procedures and working with market partners.
  • Provides detailed updates to partners and provides quality feedback to improve existing processes.
  • Provides next business day response to escalations.
  • Builds crucial retail relationships with store, district, and market teams.
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.
  • Sends detailed troubleshooting info via email when issues are escalated by retail.
  • Handles complex technology scope including installation of horizontal and backbone cabling.
  • Provides regular system checks including local off-air signal and physical inventory port functionality

Job Requirements:

  • Able to safely use small hand tools, light duty power tools, and other in-house equipment
  • Must be eligible to qualify for a Best Buy corporate credit card and maintain it in good standing
  • Auto Req. ID857819BR
  • Strong written and verbal communication skills
  • Must live within the defined geographical location for team
  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
  • Current, valid driver’s license

Qualification & Experience:

  • Experience with problem solving, communication, and priority setting
  • Experience with driving results, customer focus, integrity, trust, and ethics
  • 2 years of experience troubleshooting and repairing electronic displays and other technical components
  • 2 years of project management and/or retail leadership experience

Job Details:

Company: Geek Squad

Vacancy Type:  Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

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