Careers Villa | Government Jobs in the USA
Website Ford Motor Company
Job Description:
Develop and launch the European FordPass Rewards Programme, a tool building loyalty and an always on relationship with our customer base
Job Responsibilities:
- Drive the Organization of in NSC cross functional workshops on customer journeys and reward moments for the Loyalty Program while applying Human Centered Design techniques
- Drive Business case calculations on structural and variable cost elements
- Set-up of Project management tasks, e.g. status tracking in Jira
- Highlight risks with project delivery and plan for mitigation actions
- Lead local FordPass Rewards Team to deliver implementation of FPR in pilot NSC
- Definition of detailed business requirements for the Loyalty Program always ensuring quality and consistency with the overarching strategy
- Create training documents and instructions to support specific project or launch phases
- Supervise development and tracking of key performance indicators to measure the success of individual reward moments
- Lead structured knowledge gathering and documentation
- Develop a deep understanding of all relevant elements and dependencies of a customer journey or reward moment by working closely together with the experts from: Sales Organization, Service, Communications, Customer Relationship Management, Dealers and IT
Job Requirements:
- Awareness of dealer IT and its role in delivery of a seamless experience
- Knowledge or experience of customer trends in retail / automotive retail
- Self-motivated and action oriented – establish and implement action plans to achieve objectives
- Team player – lead and support cross-functional teams and activities
- Leadership experience
- Retail- / Service-experience a benefit
- Knowledge of current dealer processes and their impact on the customer experience
- Ability to support the team through a creative process
- Very good English skills
- Cross functional experience
Job Details:
Company: Ford Motor Company
Vacancy Type: Full Time
Job Location: Dunton, England, UK
Application Deadline: N/A
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