Dogs Trust Jobs – Contact Centre Agent

Job Description:

Our contact centre is responsible for handling inbound & outbound calls and emails for our network of 21 Rehoming Centres around the UK & Ireland. There are no sales involved, just great customer service.

Job Responsibilities:

• As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate.
• You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

Job Requirements:

• The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service.
• You’ll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure.
• You’ll be passionate about the aims and values of Dogs Trust and be able to commit to a rotational working pattern.

Job Details:

Company: Dogs Trust

Vacancy Type: Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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