Dogs Trust Careers – Contact Centre Agent

Job Description:

Would you like be part of a contact centre team that measures its success on service and not sales and where you leave at the end of the day feeling you have made a difference? If so then this could be the job for you!

Job Responsibilities:

As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate. You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

Job Requirements:

The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service. You’ll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure. In addition, you’ll be passionate about the aims and values of Dogs Trust and be able to commit to a rotational working pattern.

Job Details:

Company: Dogs Trust

Vacancy Type:  Full Time

Job Location: Manchester, England, UK

Application Deadline: N/A

Apply Here

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