Delta Careers – Customer Experience Specialist

Website Delta Air Lines

Job Description:

As a Customer Experience Specialist, you will join a service and sales focused team in high energy call center environment, focused on listening to, caring for and connecting with customers. In this role, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only superior but memorable.

Job Responsibilities:

  • Interacting with a globally diverse group of customers and colleagues
  • Effectively listening
  • Actively search for solutions to problems
  • Making quality decisions
  • Quickly identifying and owning customer issues.

Job Requirements:

  • Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment.
  • Be at least 18 years of age.
  • Successfully pass a pre-employment background check and drug test.
  • Embraces diverse people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • High School diploma, GED or High School Equivalency.
  • Computer skills and comfort with navigating web-based and airline-specific software applications, email, instant messaging, and internet searches.
  • Authorized to work in the United States.
  • Demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.

Job Details:

Company: Delta Air Lines

Vacancy Type: Full Time

Job Location: Salt Lake, City UT, US

Application Deadline: N/A

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