Thursday , February 29 2024

Delta Airlines Jobs – Operations Service Manager

Website Delta Air Lines

Job Description:

The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators.

Job Responsibilities:

  • Ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
  • Ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards.
  • Monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed.
  • Provide support, guidance, coaching and motivation based on individual needs and be a champion leading others through change.
  • Responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability.
  • Serve as an operational liaison between Delta and all contracted business partners within a station.
  • Participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings.

Job Requirements:

  • Working knowledge of Delta policies and procedures
  • Previous leadership experience, including direct reports
  • Experience managing conflict and resolving problems effectively
  • Ability to coach and deliver feedback for developmental purposes
  • Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports
  • Must be approachable and have interpersonal skills that foster trust and respect
  • Must have the flexibility to manage an operation with varying shifts, extended hours, and “on call” requirements
  • Strong written and verbal communication, including platform/presentation skills

Job Details:

Company: Delta Air Lines

Vacancy Type: Full Time

Job Location: St. Paul, MN, US

Application Deadline: N/A

Apply Here