Comcast Hiring – Product Manager, Digital Experience

Website Comcast

Job Description:

The Digital Experiences team is front and center to the connectivity story at Xfinity. As part of the Product Management and Customer Experience team, you will be responsible for driving high-quality customer experiences across service journeys, in all customer touch points.

Job Responsibilities:

  • Talking with customers to collect feedback
  • Manages, gathers and analyzes competitive intelligence data for product lines.
  • Directs the product planning and scheduling process according to sales volume, inventory requirements and materials availability.
  • Gathers input to define product concepts. Justifies expenditures for products. Defines and analyzes markets. Evaluates technologies. Develops detailed product features and requirements and develops implementation plans.
  • Accountable for profit and loss or budgetary management for assigned products.
  • Provides product support and documentation and develops product materials.
  • Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies.
  • Collaborates with cross-functional teams to launch new services, features and enhancements on time and within budget.
  • Establishes and implement policies and procedures needed to achieve goals.
  • Develops, mentors and trains Specialists to ensure department work performance and objectives are met.

Job Requirements:

  • A strong team player, confident in using strategy and vision to align teams around common goals and a roadmap. On any given day you will interface with partners in Sales, Marketing, Communications, Customer Experience, Engineering, Design, PMO, Operations, Finance, and Supply Chain, among others.
  • Represent Digital Experience team in meetings and in communication across the company.
  • Learn and understand an array of technical constraints, regulatory guidelines and business rules; and confidently translate these into experience requirements for teams to execute on.
  • Drive research, innovation, requirements definition and design of entirely new experiences and solutions, challenging all members of a cross-functional team to think boldly and creatively.
  • Ability to think ahead to operate in a platform mindset, iterating on core capabilities for our customers and thinking ahead to how and when you would apply them to customer experience.
  • Sound business judgment, with strong analytical thinking skills and ability to influence others.

Qualification & Experience:

  • Experience Definition: map customer journey, define experience and work with UX team to create wireframes, prototypes and designs
  • Product Strategy: take a problem statement, find the +1 opportunity, socialize concepts to sharpen your thinking, present vision and earn buy-in for new ideas and approaches.
  • Strong storytelling and communication skills with the ability to articulate a clear vision that balances principled decision making, user empathy and data analysis.
  • Ability to formulate data-driven decisions that lead to results.
  • A track record distilling customer experience needs into concise product requirements for design and technology and teams to execute from.
  • Demonstrated ability to understand business strategy and synthesize into experience concepts that are magic for customers but also good for the business.
  • A track record of executing on product strategies and roadmaps, managing and prioritizing multiple projects in parallel. Evidence of exceptional project management skills.
  • Qualified candidates should have at least 6+ years of experience in product management, owning consumer facing apps or web services, or in product management for a consumer facing company.

Job Details:

Company: Comcast

Vacancy Type:  Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

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