Website City of Laredo
Is directly responsible for the optimum operations of the Laredo Police/Fire Department Communications Center.
- Supervises, plans, schedules, and assigns work to subordinates; instructs and trains in correct methods and procedures; reviews and evaluates employee performance.
- Provides continuous training for Communication Technicians.
- Answers emergency and non-emergency calls from citizens; obtains vital information; refers callers to appropriate agencies and/or contacts agencies and obtains assistance for caller; serves as a lifeline for officers in the field.
- Maintains, updates, and files all pertinent logs, information cards, tapes, and other records and documents daily.
- Transmits orders and receives messages from a large number of law enforcement units, emergency response units, local and state agencies, wrecker services, FAA (Federal Aviation Administration), utility companies, and others; determines correct signal to use, priority of calls, and number of units to dispatch.
- Recognizes duplicate and related calls and screens calls from trouble areas; assists public over the telephone in order to obtain accurate and pertinent information; maintains constant knowledge of all available emergency units, emergency alerts and disaster procedures.
- Dispatches emergency equipment; notifies ranking officers of calls; maintains radio contact with other county and city public safety agencies.
- Operates NCIC (National Crime Information Center) computer; receives information on stolen vehicles, articles, wanted and missing persons, driving and criminal histories; enters vehicle and persons wanted and sends them out on the computer.
- Maintains current knowledge of all county and city main thoroughfares, access routes, and construction in progress.
- Assists in maintaining good communication between staff, visitors, and other business contacts.
- Knowledge of the street system and geography of the City of Laredo and Webb County.
- Knowledge of the Texas Penal Code and City ordinances.
- Knowledge of basic accounting principles necessary to accomplish financial management tasks such as preparing budgets and monitoring program costs.
- Ability to show leadership, guidance, and professionalism in order to accomplish jobs in the Communication Center.
- Ability to establish and maintain effective working relationships with elected officials, the general public, and others.
- Ability to make independent decisions in accordance with established polices and procedures.
- Ability to maintain a valid Texas Driver License and a good driving record.
- Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
- Ability to project a positive and professional image of the City of Laredo.
- Ability to remain calm and make quick accurate decisions under stressful situations.
Qualification & Experience:
- At least three (3) years of experience in a public communication center environment handling both emergency and non-emergency dispatching.
- High School Diploma or G.E.D.
Company: City of Laredo
Vacancy Type: Full Time
Job Functions: Other
Job Location: Laredo, TX, US
Application Deadline: N/A