Careers at Met Life – Operational Risk Lead – Controls

Website MetLife

Job Description:

MetLife, at the Executive level, has placed a high priority on the implementation of a top tier Insurance industry Non-Financial Risk Framework within Global Technology and Operations (GTO). As a part of the GTO Business Controls team, supporting Global Customer Service & Operations, this is a great opportunity to contribute to the ongoing maturity and execution of the risk framework in a large, global institution and influence how the organization views risk. You will partner closely with business stakeholders and other corporate functions, including Global Risk Management, Internal Audit, Compliance, and Technology in the evolution and ongoing execution of the risk framework. The Business Controls, Global Customer Service and Operations Risk Management organization is focused on the assessment and monitoring of risk within Global Customer Service & Operations and understanding how the risk landscape continues to evolve over time to ensure that the risk framework is continually addressing emerging risk.

Job Responsibilities:

  • Support reporting on Non-Financial Risk Assessment outcomes (both detailed and executive level summaries).
  • Provide training on control testing best practices.
  • Support Non-Financial Risk Assessment activities.
  • Execute control testing and oversee control testing programs.
  • Support Global Customer Service & Operations in maturing their view of controls, execution of the Non-Financial Risk Assessment process, and self-identification/validation of issues.
  • Support control-related activities aligned with the Enterprise Non-Financial Risk Policy and Standard.
  • Deliver on control related goals/deliverables; implement best practices.
  • Support Global Customer Service & Operations in the understanding of their control environment.
  • Implement/support control related metrics/indicators, performance metrics, and dashboard reporting.
  • This position supports the EMEA, Asia, LatAm, and US regions and fluency in a secondary language is preferred (French, Spanish, Korean, Portuguese, etc.)

Job Requirements:

  • Strong interpersonal and teamwork skills – including oral and written communications, relationship building, collaboration, and influencing – across a broad range of levels in the organization
  • Experience evaluating processes and drafting controls
  • Bachelor’s degree in Business, Accounting, Risk Management or related field
  • Demonstrated ability to execute in an ambiguous and dynamic environment with a focus on delivery of outcomes
  • Experience in execution of a non-financial risk assessment process and use of ‘GRC’ tools
  • Significant experience in control testing and control testing best practices
  • Problem solver with the ability to translate information into actionable recommendations
  • Demonstrated track record of proactive communication to partners and leadership
  • 5+ plus years of Risk Management or related Internal Audit/Risk & Control Environment experience, with progressive responsibility, and a minimum of 2 years in the financial services industry, preferably insurance
  • Demonstrated ability to produce timely reporting for audiences at varying levels within the organization

Qualification & Experience:

  • Subject matter expertise in Claims, Billing and Collections, and Policy Administration processes
  • Knowledge of Global Customer Service & Operations in a financial services environment
  • Secondary language fluency
  • Experience in Fraud, Compliance, and/or Legal/Regulatory risk
  • Understanding of latest risk trends in financial services
  • Risk related or other certifications (e.g. CPA/CIA/JD)
  • Prior experience in customer service and operations risk
  • Knowledge of GRC technology: OpenPages, Archer, etc.

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

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