Careers at Met Life – Client Services Consultant II

Website MetLife

Job Description:

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Job Responsibilities:

  • Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
  • Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
  • Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
  • Perform other related duties as assigned or required.
  • Leads and coordinates implementation of the addition of MetLife products on a basis.
  • Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
  • Participates in client account audits and strategic planning process.
  • Leads and participates in both customer- and internal-facing presentations and meetings.
  • Partners with Financial team in completion of client reports; analyzing results and identifying trends.

Job Requirements:

  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • Self-motivated to learn more about the business and is proactive in personal development
  • Ability to balance client expectations with MetLife capabilities
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Knowledge of Group Benefits core products including Dental and/or Life, Disability

Qualification & Experience:

  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
  • 3-5+ years of relevant experience

Job Details:

Company: MetLife

Vacancy Type:  Full Time

Job Location: Austin, TX, US

Application Deadline: N/A

Apply Here