Friday , February 23 2024

Bank of America Careers – Client Services Rep II

Website Bank of America

Job Description:

We’re looking for the next generation of Client Service Representatives – those with a passion for growing a long-term career, building relationships and working with a team of client professionals in one of our Consumer Client Services centers. The Client Service Representative role is meant for those looking to make a real impact and build a career in financial services.

Job Responsibilities:

  • Be the advocate for clients by taking ownership, acting with empathy and connecting clients to solutions that meet their financial goals.
  • Use resources and innovative technology to optimize the client experience and inform and educate clients on how to conduct simple transactions through our mobile application and online banking.
  • Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures.
  • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.
  • Continuously learn and advance your career goals through intentional career paths with progression opportunities to the next best role.
  • Provide clients with a personalized rewarding experience that starts with answering clients’ questions as well as understanding each client’s unique needs.
  • Grow in your current role through one-on-one coaching from managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility. You’ll receive in depth classroom training, small group sessions including live demonstrations and continued on the job training and coaching.

Job Requirements:

  • Communicates effectively and confidently with all clients to make their financial lives better.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Has 1+ years of customer/client service experience, including experience handling difficult client situations.
  • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
  • Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
  • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
  • Is comfortable receiving ongoing performance feedback and coaching.
  • Has at least an intermediate level of proficiency with computers and current technology.

Job Details:

Company: Bank of America

Vacancy Type: Full Time

Job Location: Ft. Worth, TX, US

Application Deadline: N/A

Apply Here

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