
Website American Airlines
Job Description:
- Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.
- This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
Job Responsibilities:
- Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
- Drives operational excellence
- Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
- Coaches and mentor’s frontline team members in skill development, customer service elevation and company culture behaviors
- Promotes an environment of mutual respect and trust between frontline team members
- Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
- Creates an environment that cares for our frontline team members and celebrates the team successes
- Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
- Ability to work extra hours when there are operational needs
- Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
Job Requirements:
- Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
- Strong decision-making skills
- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Qualification & Experience:
- Knowledge of company policies and procedures and functional automation applications
- 2 year’s experience leading others
- Previous airport customer service experience
- High School diploma or GED equivalency
Job Details:
Company: American Airlines
Vacancy Type: Full Time
Job Location: Indianapolis, IN, US
Application Deadline: N/A
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