American Airlines Careers Flight Attendant – Home Based Reservations Representative

Job Description:

Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.

Job Responsibilities:

This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year. You will be required to work from the training facility for approximately 10 weeks, which includes several weeks of fast-paced, intensive training. Training will be held at the Naval Air Station Oceana in Virginia Beach in March/April and will be 10 weeks long.

Qualification & Experience:

• Ability to read, write, fluently speak and understand the English language
• High school diploma or GED required
• Must live and work within a seventy-five (75) mile radius from Norfolk International Airport
• Must be at least 18 years of age
• Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
• Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
• Self-disciplined and accountable for performing job functions with minimal supervision
• Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to our 24-hour operational needs, and overtime as required
• Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Norfolk, VA, US

Application Deadline: N/A

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