American Airlines Careers Flight Attendant – Agent Reservations

Website American Airlines

Job Description:

The job is a member of the International Reservations team within the Customer Care Division. The role is responsible for meeting customers’ travel needs, by providing efficient and courteous service in their language of choice.

Job Responsibilities:

  • Assist with baggage related queries or issues
  • Keep updated on company policies, procedures and technologies by attending ongoing training and reading daily bulletins and other communications to ensure changes are implemented timely and effectively
  • Provide accurate information regarding flights, fares, destinations, products and special offers
  • Provide feedback on system issues
  • Provide flight re-protection as a result of schedule changes or flight irregularities to ensure efficient service recovery by finding viable alternatives that meet customer requirements
  • Actively sell AA products and services.
  • Liaise with internal customers from other AA locations
  • Review own performance and coaching sessions using Compass and NICE tools.
  • Assist with new and existing reservations on AA and AA partners via phone
  • Assist with AAdvantage related queries or issues

Job Requirements:

  • Ability to provide the highest standards of customer service excellence
  • Excellent communication skills in both spoken and written English as well as at least one of the following languages: French, German, Italian, Portuguese, Spanish or Hebrew.
  • People oriented with a positive and cooperative attitude
  • Ability to learn, and adopt new policies and procedures
  • Ability to remain professional and maintain confidentiality
  • Ability to achieve company goals through objective setting in areas of customer service, quantity of work, job knowledge, accuracy and revenue
  • GCSE or equivalent in English or Math
  • Ability to function efficiently in a fast-paced environment
  • Excellent listening, problem solving and decision-making skills
  • Ability to work shifts including weekends and Bank Holidays

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Liverpool, England, UK

Application Deadline: N/A

Apply Here

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