Careers Villa | Government Jobs in the USA
Website American Airlines
Job Description:
This job is a member of the Information Technology Team, within the Information Technology Division. Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.
Job Responsibilities:
- Responds to customer support issues escalated from the Helpdesk
- Provides on-site training to users
- Responsible for end-to-end problem ownership, resolution and communication with employees
- Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Resolves and close tickets/work orders supporting end-user desktops and peripherals
- Configures, installs, monitors and maintains IT users’ desktop software and hardware; supports mobile workforce
Job Requirements:
- Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
- 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
- Familiarity with workflow and with ticketing systems
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Overall knowledge of all Windows based operating systems including Windows 7 and Windows 10
- Ability to work independently and perform in a collaborative, team based environment
Job Details:
Company: American Airlines
Vacancy Type: Full Time
Job Location: Orlando, FL, US
Application Deadline: N/A
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