Work for Amazon – Field Quality Assurance Specialist

Job Description:

The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with Operations Managers and external property managers to ensure timely delivery of goods out of our facilities.

Job Responsibilities:

• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
• Maintain a positive attitude and represent the company in a positive manner including adhering to the Vehicle Code of Conduct and reporting any accidents, driving violations, change in license and /or insurance requirements
• Conduct 100 weekly deep dives on addresses for which we have failed to deliver on the first day, in line with the Repeat Delivery Defect (RDR) initiative. Submit the findings in the required timescales, verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
• Monitor delivery attempts throughout the day, particularly Unable to Locate events, and work with the DSP’s to obtain the correct location so that the driver can deliver the same day
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
• Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement
• Interact with property managers as needed to address concerns with service levels being provided
• Collaborate with cross-functional teams to improve Customer Experience by providing input and data related to these instances.

Job Requirements:

• Fast learner
• Intermediate to High Excel Proficiency
• High school diploma
• Demonstrable problem solving, analytical ability
• Able to handle long and short-term, varied and multiple tasks, while remaining committed in a fast-paced environment We’re looking forward to receiving your application
• Excellent communication skills (both written and verbal)
• Conscientious, dedicated approach; strives to meet or exceed departmental production goals
• Driver’s license

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Bournemouth, England, UK

Application Deadline: N/A

Apply Here

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