Amazon Careers UK – Area Manager

Website Amazon

Job Description:

As an Area Manager, you’ll have responsibility for the day to day management of a Delivery Station, providing leadership to Shift Managers, Operations Supervisors, Operations Assistants and Delivery Service Providers, coordinating external agency relationships and performance.

Job Responsibilities:

  • Thinking strategically about project management with attention to detail, the ability to influence others and great organisational skills.
  • Finds practical and simple solutions to complex problems without sacrificing quality or core functionality
  • Working to KPIs such as Delivery On Time, First Time Delivery and Enhancing Customer Service
  • Communicate daily metrics and report exceptions
  • Provide day-to-day support during the rollout/implementation of newer systems/processes and gather feedback
  • Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
  • Map business requirements, understand business process, study and analyze workflows, design solutions.
  • Being obsessed by metrics and diving deep to find root causes quickly, to bring about improvements
  • Support your team of Shift Managers and the operations leadership team in daily management of the delivery station, including allocating labor, directing meetings, assigning job responsibilities, and communicating with internal and external suppliers, including agency management representatives and their drivers.
  • Overseeing the operation that focuses on the delivery of Amazon orders direct to customers

Job Requirements:

  • Has knowledge and experience in direct-to-customer fulfilment operations as well as high-quality technical, problem-solving, and communication skills
  • Direct management experience for employees and their performance
  • High-quality customer service skills and interpersonal skills
  • Solid written and verbal communication skills; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers
  • Ability to work for different managers: we move managers around to meet business needs and as our business grows you need to adapt to changes in management
  • A forward thinker, with an ability to handle high levels of ambiguity and thrive on change.
  • Degree qualification or L6 equivalent
  • Experience with performance metrics and process improvement with demonstrable problem solving skills and investigative skills
  • Experience defining projects, collecting requirements, designing process solutions

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Belfast, Northern Ireland, UK

Application Deadline: N/A

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