Job Description: As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. Job Responsibilities: Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Ensure customers have an extraordinary experience while shopping Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Greet every customer with eye contact and smile in your authentic way Job Requirements: Previous experience with Inventory Control procedures preferred Willing to cross-train and work in other areas of the store, as needed Understanding of ATF laws and regulations Able to take initiative Basic computer skills Must possess a welcoming and helpful attitude toward customers and other team members 12 months Retail experience preferred Excellent communication skills Excellent attention to detail Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to share brand knowledge Prior knowledge and experience with firearms preferred Job Details: Company: The Exchange Vacancy Type: Full Time Job Location: Lawton, OK, US Application Deadline: N/A Apply Here careersvilla.com
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