AA Jobs – Airport Customer Experience

Job Description:

• Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.
• This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.

Job Responsibilities:

• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Coaches and mentor’s frontline team members in skill development, customer service elevation and company culture behaviors
• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
• Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
• Promotes an environment of mutual respect and trust between frontline team members
• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
• Creates an environment that cares for our frontline team members and celebrates the team successes
• Ability to work extra hours when there are operational needs
• Drives operational excellence

Job Requirements:

• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
• Strong decision-making skills
• Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

Qualification & Experience:

• 2 years’ experience leading others
• High School diploma or GED equivalency
• Previous airport customer service experience
• Knowledge of company policies and procedures and functional automation applications

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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